MONIKA system, first of a kind in Ukraine, is now available for WNET business users
WNET, national IP operator of Ukraine, has finally presented its unique invention – MONIKA, as well as a user interface MY.MONIKA.WORLD. The service is unique in its nature, as Internet business users in Ukraine don’t usually have an option of a personal account. The system is a unique blend of the best principles of BPA, EA, BPM, BI, CRM and other similar systems.
WNET has many years of experience in providing Telecom and IT services internationally. The company is always confident in the quality of its solutions, as they are based on the company`s twenty years of experience and are complemented by advanced technologies. The key to the company's continuous success is "investing" into its personnel, infrastructure and maximizing automation of all internal processes, which allows you to anticipate the needs of the market and provide the appropriate technologies.
All of these principles were combined in the MONIKA system. It was developed together with the international studio LoadMe, taking into account the latest trends and aspirations in the telecom industry. MONIKA gives you a chance to identify "weak" points in customer service and improve them, by analyzing all processes within the company. The system itself possesses the ability to accumulate experience by analyzing its own mistakes, thus optimizing its operation on its own.
MY.MONIKA.WORLD is already available for WNET business clients. The interface has been adapted for various devices (computers, tablets, mobile phones), and can support three languages: Ukrainian, English, and Russian. The website is unique in its convenience, simplicity of the interface and versatility. The system is capable of servicing network clients. This means that all connection points in Ukraine and worldwide are available online on a single real-time map that reflects the status of the issue.
The main advantage of the MONIKA system is business optimization. The system grants the customer with full control, the ability to predict and access to up-to-date information on all levels of interaction. Wnet has once again appeared to be ahead of the market by developing MONIKA system. Beta version of the program gained huge success among network users and confirmed the effectiveness of this high-tech tool for integrated telecommunications business management.
Today, WNET is present in 13 countries, has over 30 traffic exchange points, 5,500 lit buildings, over 5,000 km of its own fiber-optic lines in Ukraine, the United States and Europe and over 4,200 business customers in various industries.