PRESS RELEASE: Seventh International Business Forum&Exhibition "Call Centers & CRM Kyiv 2011"

ACCO International, Kyiv, Prospekt Peremohy, 40-B. April 14-15, 2011. Supported by the Cabinet of Ministers of Ukraine and Ministry of Economy, American Chamber of Commerce, Ukrainian Banking Association. "Call Centers & CRM Kyiv 2011" is the only annual event in Ukraine in the field of telecommunications in the B2B format, focused on business solutions optimization. Despite the financial crisis, the number of participants exceeded 1,000 people in 2010. The range of countries of origin of both speakers and exhibitors has expanded significantly. Besides Ukraine, companies from Russia, Turkey, Romania, Poland, the United States and Israel were also represented at the exhibition. About 30 companies either individually or jointly demonstrated their services at the exhibition, the participants listened to 22 reports, visited the workshops and participated in round tables. The final all-Ukrainian annual "Profi Voice: The professional voice of operator – 2010” contest was held during the forum. We are absolutely sure "Call Centers & CRM Kyiv 2011" will exceed all expectations of the participants! "Call Centers & CRM Kyiv 2011" is a central event in the field of IT communication, a meeting place for the service provider and the customer, a place where potential customers can choose a proper call center or CRM system, where they can learn the difference between two service providers and get answers to all questions by listening to the reports and visiting stands. For the first time, the reports will be evaluated on-line by the forum's participants in accordance with a "like - not like" system, and the results displayed. It enables the report quality to be improved and the visitors to express their opinions. If your company wants to improve customer relationship management, increase sales, organize the work of managers, systematize business processes and share colleagues' experience, then the admission fee is free for you to all presentations and the exhibition. If you provide optimization, outsourcing, consulting, telephony services and customer relationship management, we will be glad to see you attend as a speaker or an exhibitor. CallCrm Expo 2011 is organized for: Manufacturers and suppliers of CRM systems; Consulting Companies; Manufacturers of equipment for call centers and telecommunication equipment; IT developers; Outsourcing Call Centers; HR Companies; The developers of optimization systems for human resources; Suppliers of related equipment for call centers; Developers of recording systems and quality control systems; Collecting Companies; Direct-marketing Companies; Companies in the field of mobile marketing. The target audience of the Forum & Exhibitions Call Centers & CRM Kyiv 2011: senior managers of companies; executive, commercial and Business Development directors; experts in marketing and sales; Contact Center managers and customer support departments; Front and Back office Employees; heads of IT-departments; and all those who specialize in services and interaction with clients. Join a Community of Professionals! For participation contact the organizing committee of the forum and exhibition by phone: 8 (044) 594-96-37, tel/fax 594-98-68 Mob: +38 (097) 449-95-40, e-mail: [email protected]; Forum; site: www.callcrm.com.ua
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