Over one-third of Kyiv residents rate taxi services as satisfactory, over 40% positively assess Uber taxi - study
KYIV. March 24 (Interfax-Ukraine) - More than one-third of Kyiv residents (37.6%) evaluate the quality of taxi services in Kyiv at three points on a five-grade scale, another 16.3% at two points, while 14.4% of respondents estimated Kyiv taxi services at one point, according to a study conducted by Active Group.
According to a press release distributed at a press conference at Interfax-Ukraine, 25.8% of respondents evaluate the quality of taxi services in the capital more positively – at four points, while 5.9% of Kyiv residents consider that the quality of Kyiv taxi deserves the highest rating.
24.4% of respondents in Kyiv said they faced problems using taxi services, and 17.1% said they used taxi services regularly.
According to the survey, 7.4% of Kyiv residents use taxi services once a week or more often, 22.9% several times a month and 30.6% once every few months. Some 20.8% of Kyiv residents almost do not use taxi services (once every six months and less), and 18.4% of respondents do not use such a service.
"Given the low estimate of the quality of Kyiv taxi services, it is not surprising that only 22.3% of respondents did not face problems while using the services, and 36.2% of respondents faced, albeit rarely, discomfort in a taxi," reads the document.
In addition, 41.2% of respondents positively assess the access of international taxi services to the Kyiv market, in particular the Uber online taxi service, 25.5% are neutral and 29.4% of Kyiv residents are even aware of the service. Only 3.9% of respondents negatively refer to the appearance of Uber taxi in the market.
A sociological research had been conducted by Active Group in the framework of the Kyiv Omnibus project from March 19 to March 21. Some 2,017 respondents were interviewed. The poll's error margin does not exceed 2.5%.