The Nova group of companies plans to update the Nova Poshta application at the end of winter/beginning of spring, Nova co-owner Volodymyr Popereshniuk said during Business Breakfast with Forbes Ukraine on Thursday.

"We will change the mobile application. We plan to launch it this winter or early spring, introducing new services," he said.

According to him, customers will have the opportunity to better manage their parcels, in particular: see where the parcel is at what time.

"I want to create an absolute connection between the client and his parcel, so that he can control it like a joystick," Popereshniuk added.

He noted that the "package on the map" service is not yet working due to the security situation, but the company plans to develop it in Europe, and after the victory, restart this service in Ukraine.

In addition, the co-owner of Nova also added that during 2024 the group would reboot individual processes in the branches.

"Branches should become more service-oriented. Our employees should be more friendly, customers should enjoy visiting the branches," Popereshniuk emphasized.

He noted that the group continues to build a network of coworking spaces with cafes inside Nova Poshta branches.

In addition, Nova also plans to improve conditions for workers, in particular, adding electronic assistants for operators, which will reduce the number of queues.

Popereshniuk said that during 2024 the group also plans to reboot courier delivery.

"We want to reboot this, we want to pick up and deliver parcels faster, improve the management of the courier and the parcel," he described the innovations.

According to the co-owner of Nova, for the first 10 years the company delivered only door to door, but now 90% of parcels are delivered to branches, and 8% through targeted delivery.