Nova Poshta invests over UAH 1 bln in security since invasion
Nova Poshta, Ukraine’s leading express delivery operator, has invested more than UAH 1 billion in security since the start of Russia’s full-scale invasion, which has helped save 951 lives, the company’s CEO Yevhen Tafiychuk has said.
"War has long become a standard. So we do not wait, we invest in security now," he said at the NOVA Summit held in Kyiv this week, an Interfax-Ukraine correspondent reported.
According to Tafiychuk, since the start of the full-scale invasion there have been 72,620 air raid alerts, 12 logistics hubs and 28 company branches have been destroyed, while another 16 hubs and 152 branches have been damaged.
In order to enhance safety, Nova Poshta has built 1,244 protective structures of various types at its facilities for employees and customers, including 779 metal shelters, 438 reinforced concrete shelters, and 27 underground shelters.
"The strategy is very simple – we must ensure continuous movement, because if you are moving, it is very difficult to hit you. For this, we design our logistics in such a way that parcels are almost never stationary," the CEO said.
He added that for customer safety, the company continuously monitors the situation at its facilities using an artificial intelligence (AI) agent. "We know where and how many customers are currently in our service areas. And if this number exceeds our standards, we immediately intervene: we reinforce our operational team, strategically develop the region, install parcel lockers, and open mobile branches," Tafiychuk said.
He said that in case of damage or strikes, there is a "Plan B" for rapid deployment of mobile branches to ensure service continuity. Currently, Nova Poshta has 43 mobile branches and 16 backup locations in frontline areas, and a mobile depot can be deployed within eight days.
In addition, the company has five backup depots in Dnipro, Poltava, Kharkiv, Kyiv, and Odesa.
Tafiychuk said that security begins with threat detection, which is why Nova Poshta has created a dispatch center that operates 24/7 and continuously monitors both air and ground situations.
"Through our system of acoustic vibration sensors, we understand absolutely everything happening in the air. We know how many Shahed drones and missiles there are, where they are coming from and where they are heading. If we know, we can respond. And we do this through our alert and response system," he said.
According to him, this system has three layers. The first is visual, via monitors. The second is audio: Nova Poshta has more than 350 sound systems that help promptly inform employees and customers. The third is informational: more than 70 Telegram channels and over 100 Signal groups, so each unit, branch, and terminal has its own channel with tailored security updates.
"It is important to be sure that security protocols are actually followed and can be implemented. Our AI agent helps us with this: after each incident, it analyzes the situation, identifies who did not comply, and we constantly make changes and improvements," Tafiychuk said.
Nova Poshta currently operates 51,500 service points in Ukraine, including 15,900 branches and 36,500 parcel lockers. In 2025, the company increased revenue by 21% compared to 2024, exceeding UAH 54 billion, while profit reached UAH 2.6 billion compared to UAH 2.5 billion a year earlier. The number of delivered parcels and shipments in 2025 grew by 7.4%, from 486 million to 522 million, including international deliveries, which rose by 52.6%, from 19 million to 29 million.
